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Billing FAQ

Please call the office with any additional questions.

What do I have to pay at time of visit?

If you have insurance, you will be required to pay either your co-pay, which should be listed on your insurance card, or a deposit which goes toward your deductible. 
We are finding more and more insurance plans have high deductibles and because each plan is different, there is no set amount. 
We require a $50.00 deposit due at time of service for anyone on a high deductible insurance plan.

Will my insurance cover my visit?

A lot of factors go into whether or not your visit will be covered. Generally, most insurances will cover a preventative/well child/yearly exam at 100%. If additional issues arise during that visit, an additional fee may be applied. 
Each individual insurance plan is different and you should call your insurance company if you have concerns about visit coverage. 
We cannot give exact amounts at time of visit and will not have the exact amount until the visit is billed to insurance and insurance responds to the claim.

How often will I receive a bill from your office?

UPDATE: Dr. Johnson's office now ONLY sends TEXT MESSAGE Statements unless arrangements have been made with billing staff. Text messages will be sent after we receive the EOB from your insurance OR once a month, midmonth, and only to those that have a balance due. If you have a zero balance, a statement will not be sent. If you have a credit on your account, a statement will not be sent. (A refund will be offered via check or the credit will automatically be used toward any balance on your family's account.)
A minimum payment of $25.00 a month is required to avoid finance charges or risk of going to collections.
If you are having trouble paying your bill for any reason, please call the office. We are more than willing to help.

How do I make a payment?

Payments can be made in the office, over the phone, through our Text Message Statements, by clicking this link, or by mail. We also offer automatic recurring payments which can be set up by calling the office. (There is a minimum monthly payment amount of $25 for recurring payments.)

We accept cash, check, HSA cards, Visa, American Express, and Master Card.

We are more than happy to work with you if you need financial assistance. We do not add finance charges but please be aware that after 3 months of no response/payment your account will be considered for collections. 

I received a text from your office about my bill, is it real?

Our office will send TEXT MESSAGE statements anytime your account has a balance. (You will only receive paper statements in the mail if you have requested that with our office.) The message will look generally like this: 
"Hello, this is a message from the office of Dr. Joseph Johnson letting you know the balance on your family's account is $--. We now offer an online payment option, just click the link below. Thank you for your prompt payment. If you have any questions or would like more information please call the office at 801-377-4800. (Do not reply to this text.)"
Please be aware some wording may differ depending on your account details. No patient information is given to be HIPAA compliant, if you have questions please CALL the office as this text has no way to receive replies.
When you click the link you will see that if asks for a patient name. This is so we can attach it to the correct account. Please be aware that if you are unsure which child the balance is for you can list ANY of your children and the payment will be applied to your family's balance.

Do you offer financing options?

If you have any concerns about your bill, PLEASE CALL OUR OFFICE. We are willing to help you but cannot do so if you don't call the office and let us know you need help.

Our office requires a minimum payment of $25.00 each month to avoid any finance charges. 

We do offer an automatic recurring payment plan and it can be set up by calling the office or talking to the receptionist while in the office.

Finance charges will occur if no payment is received after 3 months and your account will be considered for collections if no payment is made within 6 months. If your account is sent to collections, your family's will be discharged from our office and will no longer be able to be seen by our doctors. 

What is a CoPay?

Copays are set amounts that your insurance requires you to pay at each office visit. Copays are due at the time of service. 
Your copay amount is usually listed on your insurance card. Copay amounts differ depending on your specific insurance plan. If you do not know your copay amount, please contact your insurance.
Anytime a copay is not paid at time of service, a billing fee will be applied. Please be prepared to pay your copay at time of service.

What is a deductible?

In an insurance policy, the deductible is the amount paid by the policy holder before an insurance provider will pay any expenses. The deductible amount is decided by an individual's insurance policy and not decided by the doctor's office. 
Our office requires a $50.00 payment at time of service if you have a high deductible insurance plan. The remaining balance will be billed after receiving EOB/EOP from insurance company.

What is Coinsurance?

Coinsurance is the percentage that a patient owes on services after a patients deductible is met. The amount is decided by the individual's insurance plan and the office will not know the exact amount until EOB/EOP is received from insurance.

What is an EOB/EOP?

EOB (Explanation of Benefits) or EOP (Explanation of Payment) is the statement sent to the provider and sometimes the patient from the insurance company stating how much has been paid, discounted, or is owed by the patient after a claim has been processed.

What is a Claim?

Simply put, a claim is the invoice sent to an insurance company stating services rendered by the provider. 
Claims are sent 1-7 days after time of service and the time it takes an insurance company to respond to a claim varies with each insurance company.

Billing FAQ: FAQ
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